Shipping Policy

Thank you for shopping with us. We are committed to delivering your order as quickly and reliably as possible.

Order Processing

Orders are processed and dispatched within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

International Shipping

We offer international shipping to most countries. Available shipping destinations will be displayed during checkout.

Estimated Delivery Time

After dispatch, orders typically arrive within 7–12 business days.

Delivery times are estimates and may vary depending on your location, customs processing, local postal services, holidays, or circumstances outside our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and tracking link.

Please allow a few business days for the tracking information to update.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges are determined by local authorities and are the responsibility of the customer.

Separate Packages

Some orders may be shipped in separate packages due to products being stored at different fulfillment locations. Packages may arrive on different days at no additional shipping cost.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Delayed or Missing Orders

Please contact our customer support team if your order has not arrived after the estimated delivery period. Include your order number so we can review the tracking information and assist you.

Contact Us

For questions regarding shipping or delivery, contact us at aurevexsupport@gmail.com.