Refund policy
AUREVEX — REFUND & SHIPPING POLICIES
=====================================
These are ready to paste into your store. It takes ~2 minutes.
WHERE TO PASTE (both live in the same place):
Shopify admin → Settings (bottom-left) → Policies
You'll see slots for "Refund policy" and "Shipping policy" (currently empty).
Click each one, paste the matching text below, then click Save.
Shopify then auto-links them in your footer and at checkout — this is what
backs up your "30-day money-back guarantee" and helps with Meta ad approval.
==================================================================
1) REFUND POLICY — paste everything between the lines
==================================================================
Refund & Return Policy
We want you to love what you ordered. If something isn't right, we're here to help — every order is covered by our 30-day money-back guarantee.
30-day money-back guarantee
If you're not happy with your purchase, just contact us within 30 days of receiving it and we'll arrange a replacement or a full refund.
How to start a return or refund
Email us at aurevexsupport@gmail.com with your order number and a short note (a photo helps if the item arrived damaged or faulty). We'll reply within 1–2 business days with the next steps.
Damaged, faulty or wrong items
If your item arrives damaged, faulty, or not as described, we'll make it right at no cost to you — a free replacement or a full refund, your choice. Please reach out within 30 days of delivery.
Refunds
Once your return or claim is approved, your refund is issued to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or card provider.
Hygiene items
For health and hygiene reasons, opened skincare or personal-care items can only be refunded if they arrived damaged or faulty.
Questions
Just email aurevexsupport@gmail.com — a real person will help you.
==================================================================
==================================================================
2) SHIPPING POLICY — paste everything between the lines
==================================================================
Shipping Policy
Processing time
Orders are processed within 1–2 business days. You'll receive a confirmation email, and a tracking number as soon as your order ships.
Delivery times
Estimated delivery times are shown on each product page, as they vary by item and destination. As a general guide:
- United States: typically a few business days up to about 2 weeks, depending on the item.
- International: typically 1–3 weeks, depending on the destination and customs.
All delivery times are estimates and are not guaranteed. Occasional delays caused by carriers, customs, weather, or other events outside our control can happen.
Shipping cost
Your shipping options and any cost are shown at checkout. Many items ship free with tracking.
Tracking
Once your order ships, we'll email you a tracking link so you can follow it to your door.
Customs & duties
International orders may be subject to import taxes or duties set by your country. These are the responsibility of the customer and are not included in your order total.
Questions
Email us anytime at aurevexsupport@gmail.com and we'll help.
==================================================================